1. vutaikt

    vutaikt Thành viên mới

    Tuyển dụng Quality Assurance Manager lương hấp dẫn làm tại K+ Hà Nội

    Quality Assurance Manager tại Truyền hình K+

    Mã số : QAM

    Bộ phận : Custormer Care

    Nơi làm việc : Ha Noi

    Ngày đăng: 11/05/2015

    Ngày hết hạn: 25/05/2015


    • Conducts audits and provides on-going feedback on work procedures and call quality standards; Acts as subject matter expert in addressing procedural issues , Lắp đặt truyền hình k+
    • Review inbound and outbound calls and other kinds of customer interactions (eg: web chat) by observing performance, techniques and application of procedures, and by liaising with a third party who conducts a call quality assurance on a quarterly basis
    • Provides overview of call monitoring system, call evaluation form, scoring and call expectations to new-hire classes
    • Conducts/participates in monthly coaching sessions in order to develop and evaluate personnel by assessing performance.
    • Liaises with a third party to conduct and provide reports on customer satisfaction
    • Identifies developing trends impacting service levels and works proactively with appropriate parties/departments to recommend process enhancements (e.g: After-Sales Service, Quality of Service at K+ Stores/Controlled Network, truyen hinh an vien, truyen hinh an vien tai hai phong.)
    • Designs, implements rewards and loyalty program for K+ subscribers; Liaise with Marketing team to roll out all loyalty programs smoothly to the right targeted customers
    • Analyse period retention and engagement data and utilize the information to make needed adjustments to the company’s Rewards and Loyalty program.
    • Other duties as assigned by the Customer Care Director.


    • Bachelors Degree
    • Fluent in verbal and written English
    • At least two years of relevant experience within a call center environment
    • Excellent communication skills and high level of Customer service sense
    • Very good presentation skills, truyền hình an viên, truyền hình VTC tại hải phòng, truyền hình fpt
    • Ability to act as a professional role model
    • Attention to detail, proactive

    SALARY: To be discussed during the interview.

    This position will be filled as soon as the right candidate is identified.
    Target start working date: ASAP

    Please email a CV, cover letter (in English) to:Phuong.hr@vstv.vn
    The subject line of your email must be: “Application for the position of Quality Assurance Manager”

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